Support Center
  Overview
  Forums (new)
  Self-Serve Helpdesk
  Knowledge Base
  Submit Trouble Ticket
  1-800-391-8394
 
4 Easy Steps to Superior Support!

Self-Serve support backed with expert technicians, that is the goal of JBServers Hosting's Support Center. We have designed a knowledgebase full of information which will cover 98% of all the questions you will have when it comes to setting-up and maintaining your website, or reseller site. For further support, we have a help desk staffed with trained professionals which will answer your questions and respond to your needs in a timely manner. And for added support we offer direct contact through Live Chat and Instant Messaging.

But what about phone support? As our final method of support, if we can't solve your problems or answer your questions using one of the following methods we will call YOU at your convenience to resolve your problems. Our Toll free number is always available at: 1-800-391-8394

Knowledge Base
Why wait hours, to get an answer? You shouldn't have to, that is why we offer a self-serve support center. We have spent days, weeks, and months developing our knowledgebase. So you can get the support and help you need anytime you want - fast, quick and instant. We took the most commonly asked questions and built our self-serve knowledgebase around them. We added flash tutorials on the most common and not so common features in your control panel. And we did not stop there, as new questions come in from customers we add them to our knowledgebase and keep it growing to give you unprecedented support.

Browse the Knowledge Base
Trouble Ticket
If you have searched the knowledgebase and still can't find what you need. Send us a trouble ticket. If you have not registered for a support account, you will need to do this before submitting a ticket, your hosting account username and password will NOT work. This is a security measure we use to keep your account safe and protected.

The general response time is between 0-12 hours.

Submit a Trouble Ticket
Instant Messaging
To stay in contact with our customers we use the latest in Instant Messaging (IM) & Live Chat.
Such topics include:
Pre-Sales & After-Sales Questions
Trouble Ticker Follow Up (after 12 hours)
Emergency Support
Simple Support (you may still be directed to send a trouble ticket to our technical support team)
MSN Messenger: Support@jbservers.com
AIM: JBServersSupport or JBServersSales
ICQ: 313-510-612
Yahoo: JBServers
IRC: #JBServers on Gamesurge
Email
If you haven't been able to find the answers you are looking for with the above 3 options. Send us an email and we will be glad to answer any questions/comments/issues through Email.
Phone Support: 1-800-391-8394
Sales Department: sales@jbservers.com
Technical Support: support@jbservers.com
Billing: billing@jbservers.com
Report Abuse: abuse@jbservers.com
Webmaster: webmaster@jbservers.com